We strive to sell only high-quality products and care for them in our store and when shipped to you. In the rare event there is an issue with your order, please contact us on (03) 8358 4899 during the business hours on the home page of this website.
Payments are processed only after we confirm your items are in stock and in good condition. Your payment provider may place a pending transaction on your account for the full purchase price until we manually process the payment.
In the event an error has occurred we may provide you a replacement and request you return items of higher-value in good condition at our expense before we ship the replacement.
To be eligible for a return, refund, or exchange, your item/s must be unused, in good condition and in the original packaging. Proof of purchase is required, preferably by providing your order acknowledgment or shipping confirmation email. You must be the original purchaser and account holder of the payment method.
Approved refunds will be submitted to your original payment provider within three working days of receiving the return item. You will receive confirmation via email and the credit will be automatically applied to your account. Some banks take time to process refund requests. If you haven’t received your refund within five working days, contact us and we will confirm if it has been submitted to your payment provider.
In the event that a refund is granted due to changing your mind, you no longer want the item, or you have taken more than the allotted time to return the item/s, you may be responsible for paying any credit card or Paypal fees the provider charges us. We can deduct this from the amount refunded to you. We may request you select a trackable shipping service and purchase insurance at your expense when returning items for these reasons.
For products missing components or damage within the factory-sealed packaging, we may request you contact the manufacturer. They will often cover your shipping costs and sometimes provide something extra to apologise for the inconvenience.
Items with prices that fluctuate based on supply, demand, tournament playability or ban lists may not be returned if any of these events have affected the item's price.
Authorised returns are to be sent to:
Pro Gamers
Shop 14
8-10 Vanessa Drv
Ravenhall VIC 3023
This refund, exchange and returns policy applies to online and in store purchases. It lasts five working days after the date of purchase, or 48 hours after the item is received, whichever is shorter.
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